MP In Consumer Warning Over Unwanted Christmas Gifts
Tuesday 8th January 2008
Local MP, Des Browne this week highlighted the work of Consumer Direct advice service.
The Kilmarnock and Loudoun MP points out that at Christmas many of us receive unwanted or damaged Christmas gifts and wish to return them to the retailer. However consumers do not automatically have the right to return unwanted Christmas gifts and claim a refund but might be able to take advantage of shops' goodwill policies - although this is not a legal obligation.
Under the law, it is only the gift buyer who has a contract with the retailer and can ask for a refund, but only if the product is not as described, unfit for purpose or of unsatisfactory quality.
The MP points out that Consumer Direct offers consumers clear, practical and impartial advice and information should they encounter problems with a retailer.
Des Browne said:
“This UK Government funded telephone and online consumer advice service helps to clarify your rights as a consumer particularly if you have been hitting the January sales. If any of my constituents require information about their rights and advice on solving consumer disputes they should call Consumer Direct on 08454 040506 or visit the website at http://www.consumerdirect.gov.uk.”
“Michele Shambrook, Operations Manager for Consumer Direct said:
“Even if you don't have any legal rights to return goods, many shops will allow you to exchange goods or get a credit note so it's worth checking their policies. If an item is faulty or damaged then you should always try to take it back as soon as you can. In each case, always try to take the receipt or other proof of purchase such as a bank or credit card statement with you.”
